Digital vehicle inspection software that earns the customer's yes.
Two out of three customers don't fully trust a repair shop's word, so when you recommend work they can't see, they assume you're padding the bill. ShopOS's digital vehicle inspection software puts a photo of the actual problem in front of the customer before you pick up the phone. They're not approving your opinion. They're approving what they can see with their own eyes: worn pads, a cracked belt, a leaking hose.
Photos and findings your advisors will actually use.
Techs already walk around the vehicle. A digital vehicle inspection just puts what they find on the customer's phone, so the yes comes back before anyone picks up the phone.
- Captured on the phone the tech already carries, during the walkaround they already do
- Photos and notes attach to that specific estimate, so the customer sees exactly what they're paying for
- The approval comes back on the customer's phone, without the phone tag
Every finding recorded on its own, not lumped together.
A DVI isn't one big note field. Each item (brakes, tires, fluids, belts, lights) gets its own entry, photographed separately: a clean record instead of a paragraph the tech has to remember at the end of the walk-around.
- A photo on every item, not one gallery for the whole inspection
- Each one tagged Good / Fair / Critical, so urgency is obvious at a glance
- Techs can add issues beyond the standard checklist mid-inspection
The approval flow: from “showing customers what’s wrong” to a signed yes.
This is the part that moves revenue. A customer who gets an email with a photo of their own worn brake pad doesn't need a phone call to be talked into the work: no phone tag, no voicemail about a part they've never heard of, no stewing over whether you're ripping them off. They see it, they believe it, they approve it.
One-tap approval straight from the email: no app download, no login
Declined and deferred work stays visible for next time, not lost on a paper form
Every inspection saves to the vehicle's history, so the next service advisor isn't starting from zero
Approval syncs straight to the repair order: no one re-types what the customer said yes to
Built for what's actually in the bay.
A sedan, a work truck and a cargo van don't get inspected the same way. Different fluid checkpoints, different tire counts, different underbody points. ShopOS builds the digital vehicle inspection around the vehicle in front of the tech instead of handing them a generic passenger-car checklist and expecting them to ignore half of it.
- Separate templates for cars, light trucks and vans
- Each one checks what matters on that vehicle, and nothing that doesn't
- The tech picks the template at check-in, so nothing real gets skipped
What a digital inspection is actually worth vs. a paper checklist.
A paper inspection form does one job: it proves you looked. A digital one does three more. It builds trust, it speeds up approval, and it survives after the customer drives away.
Paper checklist
- Every finding gets re-keyed from the clipboard after the car's already gone.
- The sheet ends up stapled to an invoice, buried in the glovebox, never looked at again.
- Nothing's on record: if a customer questions what was found, it's your word against theirs.
- The car ties up a bay while a tech waits on a callback that may never come.
ShopOS digital inspection
- Findings are captured once, on the phone: nothing to re-key.
- Everything lives in the customer's record, one tap away: nothing to lose in a glovebox.
- A documented history that protects the shop if a customer disputes what was found.
- One-tap approval keeps the car moving instead of waiting on a callback.
Why more shops are moving off paper.
The shift to digital inspections isn't happening for its own sake: it's happening because shops that switch see it directly in their numbers. Recommendations get approved faster, and more often, once the customer can see what the tech saw.
Transparency
Approving a repair off a photo of a worn part is a different conversation than approving off a typed note. Visual proof builds trust and lifts both approval rates and average repair order (ARO).
Speed
One tap to approve, straight from the email: the work starts the moment the customer says yes, not after a round of phone calls.
Tracking
Every inspection saved to a centralized dashboard: a full audit trail, with urgent safety defects flagged automatically.
Frequently asked questions
What is a digital vehicle inspection?
A digital vehicle inspection (DVI) is a multi-point inspection where the technician documents each finding with photos instead of a paper checklist. The results go straight to the customer by email, so they can see exactly what was found before deciding whether to approve the work.
Do customers need to download an app?
No. Customers receive the inspection by email and approve it from there: no app, no account, no login required.
Does this replace our paper inspection sheets entirely?
Yes. Everything a paper multi-point inspection captures, a digital inspection captures too, plus the photo evidence and the customer approval, all attached to the vehicle's history automatically.
Does a digital vehicle inspection actually increase approvals?
Yes. When a customer can see a photo of their own worn brake pad or leaking hose, they approve more often than they would off a verbal recommendation or a typed note. Shops that switch to digital inspections consistently report higher approval rates and a higher average repair order (ARO), because the customer is deciding on what they can see, not on trust alone.