Truck and heavy-duty repair shop software
You run a truck repair shop. Your jobs involve heavy-duty trucks, trailers, inspections, parts, estimates, and repairs that can take more than one visit to complete. ShopOS is truck repair shop software that keeps the whole repair connected, from the truck booking in to the invoice going out, with scheduling, estimates, inspections, parts, payments, and customer communication in one system. An AI receptionist can also handle calls, book appointments, reschedule customers, and answer routine vehicle-status questions.
One system for truck repair shop operations
| Truck repair workflow | How ShopOS helps |
|---|---|
| Scheduling | Manage online bookings and the shared shop schedule. |
| Repair jobs | Keep customer, vehicle, repair, estimate, inspection, parts, invoice, and payment information connected. |
| Estimates | Build estimates with labor, parts, and repair details and send them for approval. |
| Inspections | Document vehicle findings with digital inspections, photos, and notes. |
| Parts | Track stock, low-stock items, purchase orders, costs, and parts linked to repair orders. |
| Invoicing and payments | Move completed repair work into invoicing and payment. |
| Customer history | Keep customer and vehicle information available for future repairs. |
Collect the right information when trucks are booked
ShopOS online booking forms support custom fields, so truck repair businesses can collect vehicle and service details before the appointment. Bookings then flow into the shared schedule.
Keep truck repair jobs organized
ShopOS connects the customer, vehicle, estimate, inspection, parts, invoice, and payment in one repair workflow, giving your team a clear view of each active job.
Create and send truck repair estimates
ShopOS lets your team create estimates with labor, parts, and repair details and send them to customers for approval. Additional work identified during an inspection can stay connected to the same repair.
Document truck inspections
Digital vehicle inspections let technicians record findings with photos and notes, while customers can review and approve recommended work.
Keep truck parts connected to the repair
ShopOS parts inventory management tracks stock, low-stock alerts, purchase orders, part costs, and parts linked to repair orders, helping your team manage what is available and what needs to be ordered.
Move completed repairs to invoicing and payment
ShopOS keeps completed repairs connected to invoicing and payment, so your team can move from the repair record to the invoice without rebuilding the job elsewhere.
Built for different truck repair businesses
ShopOS can support repair businesses working with heavy-duty trucks, commercial vehicles, trailers, vans, and other vehicles. VIN lookup can identify light or heavy-duty trucks and trailers, while custom booking fields can capture the information your shop needs when a vehicle is scheduled.
How is truck repair shop software different from auto shop software?
The job is different before it reaches the bay. A heavy-duty repair is longer, more of it waits on parts that are ordered rather than stocked, and a single truck often comes with a trailer that has its own VIN and its own history. One repair can span several visits.
So the system has to hold a job open across days without losing its state: the estimate, the parts on order and the work already approved, all on one repair order. ShopOS identifies heavy-duty trucks and trailers by VIN, links ordered parts to the repair order they are for, and keeps every vehicle's history for the next visit.
Why is fleet work a bigger share of a truck shop's business?
Heavy trucks are business assets. The customer is a carrier, a delivery operation, a contractor or an owner-operator, and a truck that is off the road is costing that business money every day it sits. That makes the repeat work in a truck shop fleet work, and it makes turnaround the thing those customers judge you on.
Fleet customers also expect to see the job without calling for it. In ShopOS, work from a fleet on FleetOS runs straight into the shop's own workflow, so status, photos and the estimate reach the fleet from the repair order rather than from a phone call. More on running a fleet-heavy shop in fleet repair shop software.
How do repair approvals work when the customer is a fleet?
The driver who drops the truck off is rarely the person who approves the repair. Approval sits with a fleet manager, a dispatcher or the owner, who is somewhere else and wants to see what was found before saying yes.
In ShopOS the technician records findings with photos during the digital inspection, the estimate goes to the person who approves it, and the approved work lands on the repair order. Work found mid-repair goes back for approval on the same job instead of starting a new one.
What does DOT inspection mean for a truck repair shop?
Under 49 CFR Part 396, a commercial motor vehicle must pass a periodic inspection at least once every 12 months, by a qualified inspector, and the carrier keeps that documentation for 14 months. Carriers must also keep systematic inspection, repair and maintenance records for every vehicle under their control for more than 30 consecutive days. Many carriers rely on outside shops for both the inspection and the repairs it turns up.
What ShopOS gives the carrier is the repair record: what was found, with photos, what was approved and what was done, kept on the vehicle's history. Our fleet maintenance guide summarizes the Part 396 rules.
Keep customers informed and calls covered
An AI receptionist can answer calls, book appointments, reschedule customers, and handle routine vehicle-status questions. It can also help cover calls when the shop team is busy or after hours.
Truck repair shop software FAQs
What is truck repair shop software?
Can ShopOS be used by heavy-duty truck repair shops?
What is the best truck shop management software for fleet work?
How does ShopOS help truck shops with fleet maintenance records?
Does ShopOS support truck repair estimates?
Does ShopOS support truck parts inventory?
Can truck repair shops use digital inspections?
Does ShopOS have an AI receptionist for truck repair shops?
Manage truck repairs with ShopOS
ShopOS brings scheduling, repair jobs, estimates, inspections, parts, invoicing, payments, customer history, and customer communication into one connected system for truck repair businesses.