Autograff vs Shopmonkey
Shopmonkey gives you the software. Autograff answers the phone.
Shopmonkey is a capable, widely used platform — 8,000+ shops, and genuinely good at what it does. But its strongest features are sold as paid add-ons on top of a per-seat plan, and every call still needs a person to answer it. Autograff includes an AI voice agent that answers 24/7, a dedicated account manager, and every software feature — one flat price, whole team. Here's the honest side-by-side.
Pricing
| Compared on | Autograff | Shopmonkey |
|---|---|---|
| Entry price | $100/mo — whole team included ($90/mo annual) | $239/mo, includes 3 users ($215/mo annual) |
| Full feature set | $350/mo — unlimited users ($300/mo annual) | $499/mo Genius, includes 5 users ($449/mo annual) |
| Additional users | Unlimited, included in flat price | +$20/mo per user beyond plan limit |
| Software add-ons | None — every software feature included | CRM Essentials +$349/mo · Bookkeeping +$349/mo · Accounting +$99/mo · Heavy Duty custom |
| Contract | Monthly, cancel anytime (annual optional) | Monthly or annual |
| Dedicated account manager | Every plan | Multi-Shop plan only |
- Entry price
Autograff
$100/mo — whole team included ($90/mo annual)
Shopmonkey
$239/mo, includes 3 users ($215/mo annual)
- Full feature set
Autograff
$350/mo — unlimited users ($300/mo annual)
Shopmonkey
$499/mo Genius, includes 5 users ($449/mo annual)
- Additional users
Autograff
Unlimited, included in flat price
Shopmonkey
+$20/mo per user beyond plan limit
- Software add-ons
Autograff
None — every software feature included
Shopmonkey
CRM Essentials +$349/mo · Bookkeeping +$349/mo · Accounting +$99/mo · Heavy Duty custom
- Contract
Autograff
Monthly, cancel anytime (annual optional)
Shopmonkey
Monthly or annual
- Dedicated account manager
Autograff
Every plan
Shopmonkey
Multi-Shop plan only
For a 5-person shop: Shopmonkey Genius ($499) plus the CRM Essentials add-on ($349) is $848/mo. Autograff is $350 — every feature, every user.
What we do differently
We're a newer, more focused product — we don't match Shopmonkey feature-for-feature, and we don't try to. We built the things a busy shop feels every day: the phone getting answered, one predictable bill, and someone on our side who knows your shop.
Autograff
AI voice agent answers every call 24/7 and books the appointment
Shopmonkey
Built-in phone number, call forwarding, and message templates — a person still has to pick up
Autograff
Base or Pro, whole team, nothing sold as an add-on
Shopmonkey
Three tiers, per-user fees, best features sold as add-ons
Autograff
Dedicated account manager on every plan
Shopmonkey
Account management on the top Multi-Shop tier
The information on this page is based on publicly available sources, including Shopmonkey's published pricing, as of July 2026. It does not reflect hands-on testing of Shopmonkey. Features, pricing, and integrations change over time — check shopmonkey.io for their current figures. We welcome Shopmonkey to contact us to verify or update anything presented here.
What a missed call actually costs
Every call that goes to voicemail is a customer who booked somewhere else instead. Whoever answers first usually gets the job — that's true whether it's a competitor or an answering machine.
Answers every call
The team answers first if they're free — the AI only picks up what would've gone to voicemail.
Books it on the calendar, answers status too
Appointment or reschedule goes straight onto the calendar. Customer asking about their repair? It answers that too.
See your real number
Most shops don't track what missed calls actually cost them. Run yours through the ShopOS ROI calculator.
Switching from Shopmonkey without losing your history
Nothing starts from zero on day one. Years of customer relationships shouldn't be the reason a shop stays on software it's outgrown.
Customer records
Every customer, carried over — names, contact info, and vehicles all migrate together, nothing typed in twice.
Vehicle history
Service history, vehicle info — the full record an advisor needs before they even pick up the phone.
Parts catalog
Your existing catalog comes with you — stock levels, minimum-stock thresholds, cost, pricing, and markup rules, all intact.
Frequently asked questions
- What does Shopmonkey cost?
- Shopmonkey starts at $239/month for 3 users (Entry) or $499/month for 5 users on Genius, their full-feature plan. Autograff is $100 or $350/month for the whole team either way — no per-user fees.
- What's included in Autograff's price?
- ShopOS has two plans, no per-seat fees, no add-ons. Base runs the shop — estimating, invoicing, parts inventory, scheduling, CRM. Pro adds the AI receptionist. Shopmonkey sells its strongest features, like CRM and bookkeeping, as add-ons.
- Does Autograff charge per user?
- No — pricing is per shop, not per seat. Shopmonkey charges $20/month per user beyond its plan limit; Autograff's price doesn't change as the team grows.
- Will I lose my data if I switch from Shopmonkey?
- No — customer records, vehicle history, and your parts catalog all come across as part of onboarding, so you're not starting over on day one.
See it for yourself.
Thirty minutes on a screen share and you'll see the real product run — the phone answered, the job on the board, the invoice paid. The price on this page is the price.