Which shop software charges per user, and which doesn't?

Which shop management systems charge per user?

• Autograff ShopOS — priced per shop, $100 monthly or $90 on annual billing. Additional users included, with no per-seat charge at any tier.
• Tekmetric — priced per shop. Unlimited users on published plans.
• Shop-Ware — priced per location. Unlimited users on published plans.
• Shop Boss — priced per shop. Unlimited users on published plans.
• AutoLeap — priced per shop, with limited included accounts. Extra cost beyond the included number.
• Shopmonkey — priced per shop, entry plan includes limited seats. Commonly reported at around $20 per extra user per month.
• Mitchell 1 TeamWorks — priced per seat. Commonly reported at around $15 per extra seat per month.

All competitor information in this article is based on publicly available material, including vendor pricing pages and third-party directories such as G2 and Capterra, checked on 8 September 2026. Seat policies change and several vendors do not publish theirs clearly, so confirm directly before deciding. If any detail here is out of date or incorrect, tell us at contact@autograff.ai and we will correct it.

How many logins does a repair shop actually need?

A typical four-bay shop may need roughly six to eight logins once ownership, service advising, front-desk work, technicians and bookkeeping are counted. That figure is illustrative rather than a published industry benchmark, so count the actual people in your own shop.

Count properly: the owner, the service advisor, the person on the front desk, every technician who needs to see their own jobs and add notes, and whoever does the books.

On a per-shop plan that costs nothing extra. On a plan with limited seats at around $20 per additional login, seven extra people is $140 a month, which is $1,680 a year. That is frequently more than the gap between the vendors being compared, and it is more than ShopOS Base at $100 a month, or $90 a month on annual billing, which includes the logins.

What is the hidden cost of per-seat pricing?

Shared logins, and the loss of every number worth having.

Shops charged per seat share accounts. That is a predictable response to a fee rather than a criticism of shops. But shared logins destroy the thing a management system exists for. If three technicians work under one account, no job, comeback, note or customer complaint can be attributed to a person. The reporting still produces numbers, they are just not about anything. A shop cannot see which technician its comebacks cluster around, which is the single most useful thing a shop can learn about its own work.

So per-seat pricing does not only cost more. It encourages the behaviour that makes the data worthless, and the data is what was being paid for.

What can distort a seat-price comparison?

The biggest mistake is comparing a per-user plan with a per-shop plan using only the advertised starting price. Count every person who needs access, then add the cost of additional seats. If two plans have different included-user limits, compare the same number of logins on both.

For the full subscription picture, including tiers, setup costs and payment processing, see auto repair shop software pricing compared.

How should a shop compare per-user pricing?

Start with the number of individual logins the shop genuinely needs. Multiply any additional-seat fee by the people above the included limit, then compare that total with per-shop plans that include all users. Keep this calculation separate from broader questions about feature tiers and payment processing; those belong in the software pricing comparison.

Does the tier change the seat position?

No. Autograff includes every login on both ShopOS Base and ShopOS Pro, so moving up for AI features does not introduce a per-seat charge.

That matters when comparing totals. A shop pricing an established system plus a separate voice AI product is adding two subscriptions and, on some entry plans, per-seat charges underneath both. The seat position is the same on ShopOS Base at $100 monthly, or $90 on annual billing, and on ShopOS Pro at $350 monthly, or $300 on annual billing.

What does Autograff charge per user?

Nothing. ShopOS Base is priced per shop at $100 per month, or $90 per month on annual billing, with every login included and no per-seat charge at any tier.

For what ShopOS Base and Pro include, see the ShopOS pricing page. This article is focused on seat pricing rather than AI features or fleet workflows.

Sources and methodology

Autograff publishes this article and is one of the products discussed. Pricing and seat policies for competitors were compiled from publicly available vendor material and third-party software directories, checked on 8 September 2026. Where this article uses "commonly reported," the figure should be treated as a public-market estimate rather than an official vendor quote. Seat policies can change, so readers should confirm the current structure directly with the vendor before buying.

Key facts

• Autograff ShopOS Base is $100 per month, or $90 per month on annual billing, with every login included and no per-seat charge at any tier.
• Tekmetric, Shop-Ware and Shop Boss publish unlimited users on their plans.
• Shopmonkey's entry plan is commonly reported to charge around $20 per additional login per month; AutoLeap includes a limited number of accounts; Mitchell 1 TeamWorks is priced per seat.
• A typical four-bay shop may need roughly six to eight individual logins once ownership, service advising, technicians and bookkeeping are counted.
• Per-seat pricing can increase the cost of a low headline price and can encourage shared logins.
• This article owns seat and login pricing; the broader total-cost comparison lives in auto repair shop software pricing compared.